Job Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Enter and update customer information in the CRM. 
• Take and process orders in an accurate manner Maintain sales pipeline with accuracy. 
• Handle grievances to preserve the company's reputation. Keep records of calls and sales and note useful information.
• Understand our ideal customers and how they relate to our products. 
• Create and maintain positive client relationships to build the business.

Required Skills Set

• Must have Sales Experience in ERP (in case of experienced candidate).
• 1+ years of experience as a Telecaller in the software sales industry. 
• Proven track record of positive sales performance. 
• Experience in implementing sales strategies. 
• Experience in customer relationship management. Experience in CRM and Cloud Telephony Tools. Experience in Digital Marketing (optional). 
• Excellent written and verbal communication skills especially English. 
• Have a flair for selling and building relationships with individuals and organizations. 
• Excellent persuasion skills, ability to spot opportunities, and go after them with gusto.
• Ability to work independently without supervision. Keen sense of using the internet and telephone as a medium to connect with customers. 
• Patience and the ability to tactfully handle customer negotiations. 
• Dedication to provide great customer service.

Required Resources

• Would be required to maintain a personal laptop, smart cell phone, and good internet connectivity.
• Candidate must have their own vehicle (two-wheeler/four-wheeler) (We'll provide candidate with the fuel expenses @ Rs. 3.5 per km for two-wheeler & Rs. 8.5 per km for four-wheeler).

NOTE

• Looking for immediate joiners.
• There will be a bond of 1 Year.
• Localites of Jamshedpur are preferred.