Technical Support Engineer
Technical Support Engineer
Experience : 0-1
Vacancy : 2
Tools :  SQL, JAVA, Knowledge of Database and queries
job description

Technical Support Engineer
 

Job Responsibilities:

 

  • Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems

  • Document and resolve the ERP issues on the support system

  • Actively update, maintain, and monitor product performance at the client site.

  • Coordinate with client and development team to get the ERP problem resolved.

  • Respond to customer inquiries and assist in troubleshooting and resolving challenges

  • Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved

  • Assist management in creating training materials pertaining to computer troubleshooting and usage

  • Act as the initial point of contact for all computer and system-related concerns from clients or other employees

  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware

 

Required Skills and Qualities:

 

  • Good blend of Client facing skills and Technical aptitude

  • Good verbal and written communication skill

  • Well versed with SQL

  • Good knowledge of Database and queries

  • Ability to lead a workshop or training session

  • Ability to prepare effective PowerPoint Presentations

  • Ability to work within deadlines

 

 

Experience: 0 to 1 Year

Qualification : BTech/BE (CS, IT), BCA, MCA

Annual CTC: 2,53,320 - 3,00,000  (21,110 - 25,000 p.m.)

Work Location: Greater Noida (WFH till covid)
skills
     
  • SQL, JAVA, Knowledge of Database and queries
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