Technical Support Engineer
 

Job Responsibilities:

• Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems

• Document and resolve the ERP issues on the support system

• Actively update, maintain, and monitor product performance at the client site.

• Coordinate with client and development team to get the ERP problem resolved.

• Respond to customer inquiries and assist in troubleshooting and resolving challenges

• Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved

• Assist management in creating training materials pertaining to computer troubleshooting and usage

• Act as the initial point of contact for all computer and system-related concerns from clients or other employees

• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Required Skills and Qualities:

• Good blend of Client facing skills and Technical aptitude

• Good verbal and written communication skill

• Well versed with SQL

• Good knowledge of Database and queries

• Ability to lead a workshop or training session

• Ability to prepare effective PowerPoint Presentations

• Ability to work within deadlines

Experience: 0 to 1 Year

Qualification : BTech/BE (CS, IT), BCA, MCA

Annual CTC: 2,53,320 - 3,00,000  (21,110 - 25,000 p.m.)