Technical Support Engineer
 

Job Responsibilities:

1. Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems

2. Document and resolve the ERP issues on the support system

3. Actively update, maintain, and monitor product performance at the client site.

4. Coordinate with client and development team to get the ERP problem resolved.

5. Respond to customer inquiries and assist in troubleshooting and resolving challenges

6. Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved

7. Assist management in creating training materials pertaining to computer troubleshooting and usage

8. Act as the initial point of contact for all computer and system-related concerns from clients or other employees

9. Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Required Skills and Qualities:

1. Good blend of Client facing skills and Technical aptitude

2. Good verbal and written communication skill

3. Well versed with SQL

4. Good knowledge of Database and queries

5. Ability to lead a workshop or training session

6. Ability to prepare effective PowerPoint Presentations

7. Ability to work within deadlines

Experience: 0 to 1 Year

Qualification : BTech/BE (CS, IT), BCA, MCA

Annual CTC: 2,52,120 - 3,00,000  (21,010 - 25,000 p.m.)